Hello! I'm Heather
In 9th grade, I took my first business class and joined DECA. Not only was I hooked, but I discovered marketing and never looked back.
Then off I went to college, where I was the rare student who declared a major and never flinched. I had lived and breathed marketing by this point.
Coming out of college, I took a small detour to the world of sales that not only solidified my marketing career path but also gave me the unique opportunity to experience sales, which has been influential in my career.
I spent the first 8 years of my career progressing in marketing roles that helped me build an amazing foundation of knowledge. I also found my way into B2B SaaS startups.
Then, in 2021, I was laid off as a Director of Marketing for a tech startup after roughly 60 days. Everything happens for a reason, right?
I had the unique opportunity to spend time reflecting on my career and figure out what I really wanted to do next. And looking back, it all makes sense now.
After 2 short months, I was hired into a Marketing Operations role. By day 3 (seriously), it became a Revenue Operations role as I started working with the sales and marketing teams.
Needless to say, Revenue Operations found me!
In addition to doing RevOps full-time, I am also a freelancer/consultant and work with companies on HubSpot and RevOps needs.
I guess I had an entrepreneurial spirit in me after all!
Heather Robinette
REVENUE OPERATIONS LEADER
Phone:
620-617-8130
Email:
Location:
Dallas, TX
Summary:
B2B SaaS RevOps leader focused on aligning sales, marketing, and customer success teams
WORK EXPERIENCE
ASITE
July 2021 - Present
REVENUE OPERATIONS MANAGER
Created and implemented a global sales process to align sales teams across 4 regions which included working with the leadership team, creating a 40-page handbook, and rolling out changes
• Instrumental in taking HubSpot usage and adoption from 15% to 100% across the sales and marketing teams in less than 3 months and reconfiguring the Salesforce/HubSpot sync to provide more visibility and reporting
• Hired as a Marketing Operations Manager but quickly transitioned into the Revenue Operations Manager role to meet the needs of the business
ROBINETTE MARKETING CONSULTING
Sept 2019 - Present
HUBSPOT CONSULTANT
Hired by clients in various industries to help part-time with marketing, sales, and revenue operations, typically centered around a HubSpot need such as cleaning up instances, implementing and rolling it out org-wide, developing processes, reporting, anything around the Salesforce Sync, and providing advisory services.
• Set up multiple HubSpot Sales Hubs, including Sequences, HubSpot Calling, and reporting, and trained sales teams
• Worked with a client to migrate from Copper CRM to HubSpot and build out sales, marketing, and customer success inside HubSpot
Visit my website to learn more: RobinetteMarketing.com
CONEXLINK | MYCLOUDIT
Sept 2017 - Feb 2021
DIRECTOR OF MARKETING
• Developed a strategic marketing plan including a content strategy and achieved a 20% conversion rate average for content downloads and increased blog subscribers by 68% in 2020
• Spearheaded the WordPress website redesign project to meet standardization and brand positioning of the new product, and used SEO best practices to increase organic traffic 230% in one year
• Crafted product positioning, messaging, and go-to-market strategy to promote the upcoming product launch of the newest version of MyCloudIT
• Conducted customer persona market research to help further develop key personas and understand their challenges and pain points, which led to the creation of persona-based sales enablement materials
• Led booth coordination and marketing campaign including email marketing, social media, and working with other Microsoft Partners for Microsoft Inspire 2019 in Las Vegas, NV
• Promoted from Marketing Manager to Director of Marketing in December 2020
MARKETING MANAGER
• Introduced paid search with Google Ads and Facebook Ads to the marketing strategy, which diversified lead sources, accounted for 20% of the revenue and allowed the company to meet growth goals with an ROI of 120% in 2016
• Maintained brand reputation across major platforms with 4-5 star ratings, manage multiple social media profiles using Buffer and Later, and increase followers 400% across platforms including Facebook, Instagram, Twitter, and Pinterest
• Developed new content to increase brand awareness and generate increased website traffic, which includes ads, social media posts, press releases, and blog posts for multiple websites targeting different audiences
• Developed KPI reporting to measure the success of marketing efforts with ROI-driven goals for each effort
• Wrote and sent monthly email newsletters with MailChimp to 1,500+ clients and leads as a marketing touchpoint
• Forecasted and managed the annual marketing budget of $60,000
CUNNINGHAM GROUP AT
RE/MAX ADVANTAGE
Oct 2015 - Aug 2017
STEELSENTRY
Jan 2015 - Aug 2015
MARKETING ANALYST
• Led a 5-person cross-functional team through the design and development of the first product catalog, which included working with different departments, overseeing the design, and meeting tight deadlines
• Launched and managed multiple social media profiles using HootSuite and worked on an initial online strategy
• Analyzed digital marketing metrics to provide insights into performance and ensure continuous improvement each week
• Used various Google Analytics tools to make recommendations for A/B website testing and website page changes
• Researched and developed easy to understand presentations and collateral for the sale team on customer product uses
MATERIALS TRANSPORTATION COMPANY
July 2013 - Jan 2015
SALES & MARKETING ADMINISTRATIVE COORDINATOR
• Collaborated with the VP of Sales & Marketing on creating sell sheets for existing and new equipment and redesigned the product catalog and website, which increased website traffic 40% as seen through Google Analytics
• Successfully handled a large-scale trade show in Chicago involving logistics of equipment for MTC and a Polish partner company, booth design and layout, traditional and online marketing efforts, and a budget of $100,000
• Implemented a variety of new marketing strategies such as video marketing developed through customer surveys and research to increase brand awareness in both markets
• Re-designed the employee ESOP newsletter and led the team in producing and distributing the newsletter each month, which increased employee morale and provided updates and information across departments
• Created and implemented initial training for new sales coordinators, including procedure guides, hands-on training, and facility tours to introduce them to other departments
ORACLE
Jan 2013 - July 2013
BUSINESS DEVELOPMENT CONSULTANT
• Created a training guide as part of the peer mentoring initiative to help new hires transition into their roles
• Cultivated strong relationships with customers, identified and addressed business needs, and provided possible solutions
• Developed and organized in-depth territory and account knowledge including contact information, current product ownership, current and future technology plans and targeted areas of opportunity
• Successfully worked independently and on different virtual and inter-office teams
• Collaborated with a virtual sales team on account strategy, execution plans, and results
VOLUNTEER EXPERIENCE
KANSAS STATE UNIVERSITY, CBA
April 2019 - Present
EXECUTIVE MENTOR
• Assist mentees in reviewing and revising their resumes and LinkedIn profiles
• Connect mentees with helpful resources to explore opportunities and learn more about potential internships
• Support mentees personally and professionally
• First mentee graduated and accepted a full-time role with Hormel in Orlando, FL
• Currently advising two mentees
ALPHA KAPPA PSI
Aug 2022- Present
CHAPTER ADVISOR
KANSAS STATE UNIVERSITY
• Provide feedback and guidance to the Chapter President to help establish a Sponsorship program
• Facilitated discussions with the Chapter President to help better engage and bring more value long-term to the brotherhood
ALPHA KAPPA PSI
Aug 2021 - Aug 2022
FRATERNITY EXECUTIVE VICE PRESIDENT
• Planned and built a fraternity-wide volunteer recruitment email campaign to assist Regional Directors in filling 60 open Chapter Advisor roles
• Surveyed alumni chapters and developed events such as alumni speed networking to help better connect alumni and seniors across the fraternity
• Piloted local networking groups to help promote networking within cities and better connect members
ALPHA KAPPA PSI
Oct 2019 - Aug 2021
FRATERNITY MANAGER
COMMUNICATION AND ENGAGEMENT
• Developed a repeatable process for finding Chapter Advisors that includes chapters meeting alumnus to help find the best fit for the chapter
• Recruited 20 new and returning volunteers to fill open Chapter Advisor roles across Western Great Plains, Eastern Great Plains, Central Atlantic, Eastern Great Lakes, Desert Southwest, Northern Rio Grande, and Southern Delta
• Led a task force initiative to promote idea sharing to help chapters continue to engage virtually during COVID-19
• Collaborated with the Fraternity President and Management Team to develop a strategic communication plan and align with the Fraternity's main social media account
ALPHA KAPPA PSI
Aug 2018 - Jan 2021
CHAPTER ADVISOR
UNIVERSITY OF TEXAS, DALLAS
• Advised officers on Bridge to Brotherhood best practices to ensure 100% compliance with the pledge program
• Facilitated discussions with the Chapter President to help better engage and bring more value long-term to the brotherhood
• Assisted officers with in-person and virtual Rituals to provide the best experience for all members
ALPHA KAPPA PSI
Dec 2014 - Jan 2020
FRATERNITY RITUAL TEAM CO-LEAD
WESTERN U.S.
• Successfully led 7 college chapter installations in California (5), Utah, and Canada, which involved the coordination of logistics with 20-30 local volunteer alumni and 35-45 college students to plan and execute the one-day event
• Appointed as Fraternity Ritual Team Co-Lead by the President of the Fraternity in 2017, which includes coordinating all installations for the western United States
• Presented training sessions for 20-30 officers at the annual conference (2017, 2018, 2019) to ensure consistency and standardization of practices
ALPHA KAPPA PSI
Aug 2018 - May 2020
CHAPTER ADVISOR
BAYLOR UNIVERSITY
• Collaborated and set goals with officers to help them improve recruitment and overcome member apathy
• Worked with officers to interview and select the next chapter advisor, and provided training to help on-board the new volunteer
ALPHA KAPPA PSI
April 2018 - Aug 2019
VICE PRESIDENT
DALLAS ALUMNI CHAPTER
• Part of a 4-person team that helped restart the alumni chapter from 0 paying members to 40 within a year
• Managed the chapter’s finances and started a Chapter Designated Fund with $720 within 5 months
• Refreshed the chapter’s website to provide updated information and be the main source of information for members, area alumni, and friends
• Audited and updated all social media platforms, and focused on increasing followers and engagement on the Facebook Page and Instagram profiles
ALPHA KAPPA PSI
April 2018 - Aug 2019
REGIONAL MANAGER OF RITUALS / RISK
NORTHERN RIO GRANDE REGION
• Held hands-on training session at Regional Assembly in Aug 2018 to review the Initiation Ritual with 80+ brothers
• Audit chapter’s rituals and provide feedback on corrections and best practices moving forward
• Oversee ritual/risk management for 12 chapters in the Northern Rio Grande Region
KANSAS STATE UNIVERSITY, CBA
April 2018 - April 2019
YOUNG ALUMNI LEADER PRESIDENT
• Re-organized the Leadership Council in the first month to meet member needs and established quarterly member meetings to keep all members informed
• Increased member participation and engagement by holding more consistent events that appealed to members such as Lunch & Learns on Data Analytics and being an Executive Mentor
• Created and actively posted in a private Facebook group for members only to increase member engagement
• Designed a recruitment flyer to be shared by current members and at CBA events for seniors
• Developed a 5-email drip campaign for recent graduates, which increased applicant diversity (graduation year and career field)
• Proposed and implemented a new application requirement to include a letter of reference, which resulted in bringing on 23 quality members
ALPHA KAPPA PSI
Oct 2017 - Aug 2018
SECTION DIRECTOR
NORTHERN RIO GRANDE - CENTRAL TEXAS
• Oversaw the following chapters and their Chapter Advisors: Baylor University (Epsilon Eta), University of Texas - Austin (Iota), University of Texas - San Antonio (Xi Omicron), Texas Lutheran University (Lambda Mu), Trinity University (Nu Pi)
• Re-established relationships between each chapter and the larger Fraternity to keep them informed and share critical updates with a new program roll-out
• Recruited and trained chapter and faculty advisors to ensure all 5 chapters had at least one advisor
KANSAS STATE UNIVERSITY, CBA
April 2016 - April 2019
YOUNG ALUMNI LEADER MEMBER
• Included in small focus group for setting up College of Business Young Alumni Leaders Program and accepted into inaugural class of 70 to launch the program
• Participated in virtual and in-person events with 10+ students to share experiences on transitioning to life after college
• Completed 3-year term and received an early invitation to become an Executive Mentor
ALPHA KAPPA PSI
Feb 2016 - Aug 2020
SECTION DIRECTOR
WESTERN GREAT PLAINS - UTAH & IDAHO
• Oversaw the following chapters and their Chapter Advisors: University of Utah (Alpha Iota) and Idaho State University (Delta Upsilon)
• Collaborated with the Regional Director to plan and lead two regional assemblies located at the University of Utah (26 attendees) and the University of Kansas (39 attendees) in November 2019
• Facilitated on-site discussions with chapter officers to develop new strategies and review current goals
• Audited chapter’s rituals and provide feedback on corrections and best practices moving forward
• Received Distinguished Service Award - First Degree Silver from the Western Great Plains Regional Director
• Received Section Director of the Year 2019, nominated by the Western Great Plains Regional Director
ALPHA KAPPA PSI
Feb 2016 - Aug 2019
REGIONAL MANAGER OF PROFESSIONAL PROGRAMMING
CENTRAL PACIFIC REGION
• Presented a Building Your Brand workshop (2017) and led a goal setting exercise to prepare the chapter for next year
• Created and distributed a handout of professional development activity ideas ranging from small to large scale events
• Oversee professional development for 12 chapters in the Central Pacific Region
WANDERING EDUCATORS
Feb 2015 - March 2019
LONDON STUDY ABROAD EDITOR
• Produced monthly written material involving personal study abroad experience in London
• Utilized pictures and videos from personal study abroad experience to share engaging content
• Used study abroad experiences to inform future London visitors of uncommon information about visiting the city/country
EDUCATION
2014-2018
Master's Degree
EMPORIA STATE UNIVERSITY
I graduated with a Master of Business Administration (MBA) through the online distance program.
2009-2012
Bachelor's Degree
KANSAS STATE UNIVERSITY
I graduated Cum Laude with a Bachelor of Science in Business Administration (Marketing) and a minor in Leadership Studies. During my time at K-State, I was very active in Alpha Kappa Psi (professional business fraternity) and study abroad. I held multiple leadership positions in Alpha Kappa Psi and made lasting connections. I have continued to be involved as an alumni member. I studied abroad in London during the summer of 2011 and went on a faculty-led trip during winter intersession 2012 to Argentina and Chile. After studying abroad, I volunteered at the study abroad office and was a member of study abroad organizations. I am still involved with study abroad through my monthly posts about my experiences while studying abroad in London.
SKILLS & SOFTWARE
RevOps Strategy
Sales Process
Marketing Campaigns
Marketing to Sales to CS Handoff
Email Marketing
Project Management
HubSpot
Salesforce
Google Analytics, Google Ads
ZoomInfo, Cognism
Asana, Click Up, Monday.com
Microsoft Teams, Slack
CERTIFICATIONS
